Current Incidents

There are 4 incidents or planned maintenances that may be affecting customers on our network.

240352:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES

Last updated:(15 Dec 2022 08:20hrs)

Status: Currently open.
Location: MELTON MOWBRAY, LE13.

There is emergency third party maintenance taking place between the hours of 00:00 & 06:00 on Friday 16/12/2022 Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

240343:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES

Last updated:(15 Dec 2022 08:14hrs)

Status: Currently open.
Location: KETTERING, NN14.

No updates for this incident yet.

238348:MAINTENANCE AFFECTING SERVICES

Last updated:(15 Dec 2022 08:10hrs)

Status: Closed.
Location: Birmingham B16, B15.

There is essential maintenance taking place between the hours of 00:00 & 06:00 on Thursday 15/12/2022 Customers may experience an interruption to services for up to 10 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (15 Dec 2022 08:10hrs)
This Planned Maintenance was completed on Thursday, December 15th, 2022 at 08:10hrs.

240917: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES

Last updated:(14 Dec 2022 21:57hrs)

Status: Closed.
Location: Bishopstoke SO50.

We are currently experiencing a network incident in Bishopstoke affecting services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Update (14 Dec 2022 21:57hrs)
This incident was closed on Wednesday, December 14th, 2022 at 21:57hrs.

Update (14 Dec 2022 21:57hrs)
Work to replace faulty network equipment and restore services was completed at 21:29:35 on 14/12/22.

Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (14 Dec 2022 17:28hrs)
Engineers have identified the problem and found that hardware on site has failed and requires replacement. Spare equipment is expected on site by 21:00 where we will then install and configure to restore services.

As we continue to work to resolve this issue, further updates will be provided at 21:00 hours or as soon as the supplier arrives at site.

Please do not power off your equipment

We apologise again for the inconvenience caused and thank you for your patience.

Update (14 Dec 2022 11:07hrs)
Engineers have been investigating the problem and found that hardware on site has failed and requires replacement, this has been raised to the supplier who will attend site with a replacement. We are continuing to work to resolve this issue and a further update will be provided within 5 hours or as soon as the supplier arrives at site.

We apologise again for the inconvenience caused and thank you for your patience.

Current Incidents

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